The New York Public Service Commission (NYPSC) regulates your National Grid charges, which means that all rate increases are approved by NYPSC as fair. Most residential customers are classified under the SC1 rate category. Your National Grid bill is divided up by supply, delivery, and state and local taxes. Check your contract conditions to know your plan's specifics. If you purchase energy from an ESCO, we recommend contacting them at least 30 days in advance in order to avoid paying an early cancellation fee. For natural gas customers, a technician may need to come to your home to get an accurate final meter reading. If you are moving out of National Grid territory, you will need to call customer service or notify National Grid online at least seven (7) days in advance of your move, to be sure that you are not billed for extra days. Consider purchasing a ground source heat. During warmer months, the process is reversed to provide cooling. But did you know that you have a choice of energy supplier? Alternate Energy Supply Companies (ESCOs) offer you a wider range of price and payment options, including some great deals.įind out more about energy choice in New York, or call us at phone currently not available to find the best rates in your area. Ground source heat pumps, also referred to as geothermal heat pumps, extract heat from the ground during cold weather via an underground pipe system, which is then distributed throughout your home or business. They are also the default electricity and natural gas supplier in the areas they serve. National Grid's main customer service lines are as follows:Īs your local utility company, National Grid responsible for delivering electricity to your home. Renters: A copy of your lease may be requested.You will need to provide the following information to open a new account with National Grid: National Grid service territory includes cities like Buffalo, Jamestown, and Niagara Falls. You can also turn on service in person at your local National Grid office.
Looking to Activate Service?If you are moving to the National Grid service area, call us at phone currently not available to start service in minutes!Ĭustomers moving in to National Grid service territory should be sure to call the company's customer service line at least 7 days in advance to ensure that service begins in time. We aim to be a low-risk business that generates shareholder value through dividends and asset. We play a vital role in connecting millions of people to the energy they use safely, reliably and efficiently. 8p.m., Monday - Friday, and 8a.m.-5p.m. National Grid is one of the world’s largest publicly listed utilities focused on transmission and distribution of electricity and gas.